Terms and Conditions
Karen Ellis Consulting Ltd
Last updated: 10/1/26
These Terms and Conditions govern the provision of services by Karen Ellis Consulting Ltd. By booking or using our services, you agree to be bound by these Terms.
​
1. Company Information
​
Karen Ellis Consulting Ltd
Company Number: 16934068
Email: Karen@karenellisconsulting.com
VAT Status: Not VAT registered
Karen Ellis Consulting Ltd provides coaching, training, consulting and operational support services to businesses within the transport and insurance industry.
​
2. Services
​
We provide professional coaching, training and consultancy services delivered via:
-
Online platforms (including Microsoft Teams and email), and
-
Onsite one-to-one or group training.
​
Services are advisory in nature and are based on professional experience and industry knowledge. We do not supply or sell physical products.​
3. No Guarantee of Results
While we aim to help clients improve efficiency, profitability and legal compliance, all outcomes depend on the client’s implementation and operational decisions. No guarantees are made regarding financial performance, business results or regulatory outcomes.
Clients remain fully responsible for their own business decisions and compliance obligations.
​
4. Bookings and Payment
​
-
All bookings must be confirmed in advance via the website platform.
-
Payment is payable in full at the time of booking unless otherwise agreed in writing.
-
Services will not be delivered until payment has been received.
5. Cancellations and Refunds
​
-
Cancellations made at least 7 days before the scheduled service will receive a full refund.
-
Cancellations made less than 7 days before the scheduled service are non-refundable.
-
If Karen Ellis Consulting Ltd must cancel due to unforeseen circumstances, a full refund or rescheduling option will be offered.
​
6. Client Responsibilities
Clients agree to:
-
Provide accurate and complete information relevant to the services.
-
Ensure suitable access for onsite or online sessions.
-
Follow all applicable health and safety requirements at their premises.
-
Remain responsible for their own operational decisions and compliance.
​
7. Intellectual Property
​
All training materials, documents, methodologies and content provided remain the intellectual property of Karen Ellis Consulting Ltd unless otherwise agreed in writing.
Clients may use materials internally for their business only and may not copy, distribute, sell or share them externally without written permission.
​
8. Confidentiality
​
Both parties agree to keep confidential any non-public business information shared during the course of the services, unless disclosure is required by law.
​
9. Limitation of Liability
To the maximum extent permitted by law:
-
Karen Ellis Consulting Ltd shall not be liable for any indirect, consequential or financial losses, including loss of profit, business interruption or loss of opportunity.
-
Our total liability for any claim arising from the services shall not exceed the total fees paid for the relevant service.
​
Nothing in these Terms limits liability for death or personal injury caused by negligence or fraud.
10. Data Protection
Personal data will be processed in accordance with applicable UK data protection laws. Data is used only for business communication, service delivery and invoicing purposes.
11. Force Majeure
Karen Ellis Consulting Ltd shall not be liable for delays or failure to perform due to events beyond reasonable control, including illness, extreme weather, technical failures or travel disruption.
​
12. Governing Law
​
These Terms shall be governed by and interpreted in accordance with the laws of England. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
​
13. Contact
For any questions regarding these Terms:
Email: Karen@karenellisconsulting.com
Karen Ellis Consulting Ltd
​
​