Why Great Recovery Businesses Don’t Compete on Price If you’ve worked in transport or vehicle recovery for any length of time, you’ve probably heard it more times than you care to remember. “Can you do it any cheaper?” It’s an understandable question. Every customer wants value, and every business has a budget. But after years of working with national networks, insurers, fleet operators and recovery companies across the UK, I’ve noticed something interesting. The businesses r

The Driver Shortage Isn’t the Problem… Finding the Right Driver Is. For the last few years, the transport and recovery industry has been talking about one thing more than any other – the driver shortage. Every conference, networking event and industry discussion seems to come back to the same challenge. “We can’t find drivers.” But after working with operators across the UK, I’ve come to a different conclusion. The real problem isn’t the shortage of drivers. It’s finding the

When I say the most expensive person in your control room isn’t necessarily the highest paid, most people assume I’m talking about an underperforming employee. I’m not. In fact, the most expensive “person” is often something much harder to spot. It’s the dispatcher who hasn’t received the right training. The planner who doesn’t have the right information. The supervisor who is constantly firefighting instead of managing. Or sometimes… It’s the process itself. After more than

Written by Karen Ellis. Over the years, I’ve walked into countless control rooms across the recovery, transport and logistics sectors. Some have been large operations managing hundreds of jobs a day. Others have been small teams supporting a handful of vehicles and drivers. What’s interesting is that within ten minutes of walking through the door, I can usually tell a lot about the business behind the control room. Not because I’m looking at expensive software, impressive vid